Refund Policy

Plans change — we get it. Here's how refunds and reschedules work for practice stations, team passes and LAN seats at GameCamp. Because you pay on arrival or by invoice, most of this is about cancelling before you've paid.

Cancelling a booking

Tell us at least four hours before your booked time and there's nothing to pay — we simply release the place. Just reply to your confirmation email or write to [email protected].

Rescheduling

Want a different day or time instead? Reschedules are free whenever a matching time is open. Ask and we'll move your booking rather than cancel it.

Prepaid bookings

If you paid in advance for a bootcamp box or a tournament, a cancellation made at least 24 hours ahead is refunded in full to your original payment method. Inside 24 hours we offer a credit for a future session instead of a cash refund, since the box or seat was held for you.

No-shows

If a box, station or seat is held and nobody arrives, and we weren't told in advance, we can't refund a prepaid booking. An hourly station that was never paid simply lapses — there's no charge and nothing to refund.

If something's wrong on our side

If a station fails during your session and we can't move you to another, we'll refund or credit the unused time. If we cancel a tournament, prepaid seats are refunded in full. Fairness runs both ways.

How to request a refund

Email us with the name and date on your booking. Approved refunds are returned within a few business days, depending on your bank.